Booking Terms and Conditions

1. Our Relationship with you

1.1 In these Terms, FAE BLUESKY MANAGEMENT LTD, a limited liability company duly incorporated and validly existing under the laws of the Republic of Cyprus bearing registration number HE470494 with registered offices at 24, Gladstonos Street, Poullet Court Office 103, 8046 Paphos, Cyprus is referred to as the "Company", "we", or "us".
1.2 The terms and conditions set out in this document ("Terms") together with the confirmation email ("Confirmation Email") (including any supplemental letter or email) provided to you for booking the Property from the Company form the contract between you, ("the Guest, and the Company ("Booking").
1.3 The Contract applies to your relationship with us as a Company. It does not apply to any relationship you may have with a subsidiary or affiliate company of the Company in relation to the provision of any other services.
1.4 The Booking will come into force at the moment you receive the Confirmation Email.
1.5 These Terms may be updated from time to time, and we will draw your attention to this via notices in our email footers. We may not send a tailored communication to notify you for regulations that are not under our control.
1.6 The Terms contain important information about your legal rights, remedies and obligations.
1.7 All definitions, names, abbreviations and terms and provisions established by the Confirmation Email and any ancillary documents shall apply to the Terms and all definitions, names abbreviations and terms established in the Terms shall apply to the Confirmation Email.
1.8 The terms used in the Terms shall have the meaning as described to them in the Confirmation Email.

2. Payment

2.1 The Guest will pay the Accommodation Fee as confirmed by the Confirmation Email.
2.2 If the payment of the due Accommodation Fee is delayed by more than [10] days, the Booking will be automatically cancelled.
2.3 The payment of the Accommodation Fee will be paid to the bank account indicated in the confirmation email.

3. Deposit

3.1 The Company shall hold the Deposit during the Period of Stay as security for the Guest's performance of obligations under the Booking for the Period of Stay as per the Confirmation Email.
3.2 At the conclusion of the Guest's occupancy of the Property, the Company may, but will have no obligation to, retain and use the Deposit as allowed by applicable law including, to the extent permitted by law, for purposes of (1) the cleaning of the Property, and (ii) repairing damages to the Property or to its furnishings or fixtures (including replacement), normal wear and tear excepted. The Company is not limited to the Deposit to recoup damages and costs, and the Guest remains liable for any amounts not covered by the Deposit.
3.3 No portion of the Deposit may be applied by the Guest toward any Accommodation Fees, including the last Accommodation Fee.
3.4 The Company shall refund to the Guest any balance of the Deposit after making such deductions within twenty-one (21) working days or sooner as required by law.
3.5 In case of early termination of the Booking by the Guest, the Company shall have the right to withhold the Deposit.
3.6 In case the Guest breaches any term of the Booking, the Company shall have the right to withhold the Deposit and terminate the Booking.

4. Use and Occupancy of the Property

4.1 The Property shall be used for accommodation purposes only and for no other reason.
4.2 The Property shall not be utilized for purposes of carrying on any business, profession or trade.
4.3 The Guest shall not place or store any personal property outside of the Property, and any unauthorized property so placed or stored is subject to removal and disposal by the Company without prior notice.
4.4 During the Period of Stay, the Property will only be occupied by the Guest and other authorized individuals listed on the confirmation email such as partners, spouses, and/or children ("Authorized Occupants").
4.5 All rules, limitations, prohibitions or restrictions imposed upon the Guest in the Terms shall also be deemed to apply to Authorized Occupants, regardless of whether or not Authorized Occupants are specifically referenced in the applicable provision.
4.6 Occupancy of any part of the Property by any person other than the Guest or Authorized Occupants, including third-party Guests or visitors, shall require the Company's advance written permission.
4.7 In no event may the number of occupants of the Property exceed the Maximum Capacity determined in the Confirmation Email.
4.8 The Guest shall not cause, nor permit, any waste or nuisance upon, in or about the Property or the Building.
4.9 The Guest shall not take any action, nor permit any action, that interferes with the comfort, safety of enjoyment of the other occupants of the building.
4.10 The Guest shall not maintain, nor permit to be maintained, on the Property or the building, any animals or pets whatsoever, unless the prior written consent of the Company, or of the Landowner, has been obtained.

5. Care of Property

5.1 The Guest shall maintain the Property, furniture, furnishings, and fixtures in a good, clean, and tidy order and condition.
5.2 The Guest also agrees to keep the interior of the Property in good decorative order, consistent with the original decorative condition of the Property at the Commencement Date as per the Confirmation Email, including all furniture, furnishings and fixtures.
5.3 The Guest shall pay for or reimburse the Company for any furniture, furnishings or fixtures that are broken, lost, stolen or damaged during the Period of Stay.
5.4 It is the Guest's obligation to report any maintenance issues, pest infestation, or other concerns related to the condition of the Property to the Company as soon as reasonably possible, but in no event later than forty-eight (48) hours after the Guest becomes aware of such condition.
5.5 The Guest will be responsible for the cost of any general repairs and maintenance resulting from damage to the Property, the furniture or furnishings caused by the Guest, Authorized Occupants, or any of the Guest's invitees or visitors.
5.6 Without limiting the generality of the foregoing, the Guest acknowledges that he / she shall be responsible for the cost of the clearance of stoppages in waste pipes, drains, water pipes or plumbing which are caused by improper use, and the Guest shall reimburse the Company for such costs upon demand.
5.7 The Property is equipped with a functioning smoke detection device(s) and, in some cases, with a functioning carbon monoxide detection device(s) (collectively, the "Devices"). If the Devices are battery operated, the Guest is responsible for replacing the Devices' batteries as necessary to maintain functionality; upon request, the Company may assist with the replacement of batteries during the Guest's stay.
5.8 The Company shall have the right to enter the Property to check and maintain the Devices as provided by law.
5.9 The Guest shall not, at any time, disable or remove an installed Device, and to do so will be considered a material breach of the Booking.
5.10 The Guest shall not remodel, renovate, paint, refinish floors, or otherwise alter the Property, common areas, or any other part of the building. Examples of prohibited alterations include, but are not limited to, the following: (i) applying adhesive paper to any cabinets, walls, or doors, (ii) hanging planters, lighting or other fixtures from ceilings or walls, (ill) attaching any coverings to floors or walls, or (iv) installing any appliances or outside antennae in or on the Property.
5.11 The Guest shall maintain the Property in a manner that prevents the occurrence and infestation of mold or mildew in the Property, including the use of equipped bathroom exhaust fans where applicable and/or opening windows as necessary to avoid excess moisture build-up.

6. Repairs and Maintenance

6.1 All communication relevant to repairs and maintenance tasks shall be made and carried out via email or through WhatsApp. The Company's client experience team is available to assist from 09:00AM - 6:00PM, Monday - Friday. Depending on the nature of issue, there may be or may not be am additional charge imposed on the guest.
6.2 All non-urgent requests submitted outside of these normal working hours will be reviewed the following working day. The Company will handle all maintenance issues upon request and depending on the nature of the issue, there may or may not be an additional charge imposed
on the Guest.
6.3 Subject to applicable law, the Company and the Building property managers have the right to enter the Property to perform repairs and inspections upon 24 hours' notice, or without any notice given in the event of an emergency.
6.4 The Guest acknowledges that the Property and the Building may, from time to time, require renovations or repairs to keep them in good condition and that such work may result in temporary loss of use of certain facilities within the Building or the Property. Such facilities may include, but are not limited to, the swimming pools, fitness centers, laundry facilities, and other amenities.
6.5 The Guest agrees that any such loss or resulting inconvenience will not constitute a reduction in housing services or otherwise warrant a reduction in Accommodation Fees other than the pro-rated portion of any Additional Fee charged specifically for the impacted amenity.

7. Relocation

7.1 Circumstances may arise from time to time that render a property unavailable for all or part of the Term; such circumstances include (but are not limited to) significant building maintenance or natural disaster.
7.2 The Company reserves the right to relocate the Guest to another Property of comparable quality, in the same Building or a comparable quality Building, upon reasonable notice, should the originally booked Property become unavailable for any reason.

8. Building Rules and Regulations

8.1 The Guest, the Authorized Occupants, and the Guest's invitees and visitors shall comply fully and at all times with all rules and regulations of the building, as well as any restrictions imposed by the Company to the Guest. Building rules are available upon request.
8.2 The Guest Is responsible for ensuring that its invitees and visitors comply with all such rules, regulations and restrictions. Any failure by the Guest, the Authorized Occupants, or the Guest's invitees or visitors to comply with the rules and regulations of the building will be a material breach of the Booking, and the Company will be entitled to terminate the Booking and require the Guest to vacate the Property.

9. No Assignment, Subleasing

9.1 The Guest may not assign its rights under the Booking.
9.2 The Guest may not sublet e transfer possession of all or any part of the Property to any third party.
9.3 The Guest may not list the Property for subleasing, short-term rental or the provision accommodation services to sites such as Airbnb, VRBO or other such service.
9.4 Any advertising or on-line postings as well as actual rentals of the Property to provision of accommodation services or short-term guests by the Guest constitutes vacation or a material breach of the Booking and, subject to applicable law, the Company will be entitled to terminate the Booking and require the Guest to vacate the Property.
9.5 Any person who is not the Guest or an Authorized Occupant who occupies any part of the Property, for any period of time for any consideration whatsoever (including, without limitation, the payment of money and/or barter of other goods, services, or other property occupancy rights) is not deemed to be a guest or visitor hereunder, and such occupancy shall constitute an unauthorized subletting or assignment under the terms of this section.

10. Non-Smoking Policy

10.1 The Property is non-smoking. Smoking of any substance is not allowed in the Property.
10.2 Smoking is only permitted in the outdoor areas.
10.3 The Company will charge, and the Guest agrees to pay, a damages fee of € 500 for each violation of this policy, in addition to the actual costs for replacement of furniture, additional deep cleaning services, repainting, and other remedial services required to return the Property, its furniture, and furnishings to its prior condition.
10.4 The Guest shall inform his or her guests or invitees of the Property of this smoking prohibition and shall be responsible for their adherence to it. Any breach of this section or violation of this non-smoking policy by The Guest shall be deemed a material breach of the Booking and grounds for termination thereof.
10.5 The Guest acknowledges and agrees that there may be other properties in the building where smoking is permitted and that the Company has no ability to prevent such smoking, and that the Company shall not be liable for any damages or injury to the Guest's health or personal property in connection with the use of tobacco or tobacco products by any other occupant in the building.
10.6 The Guest shall promptly notify the Company in writing of any incident where smoke is migrating into the Property from sources outside of the Property.

11. Keys and Property Access Cards/Controls

11.1 The Guest will receive keys or electronic access cards and may receive parking controls for the Property and/or the building.
11.2 The Guest is responsible for the security of the Property until all keys, access cards and/or parking controls have been returned to the Company.
11.3 The Guest may not change, rekey the locks or add additional locks or security devices to Property.
11.4 Lost keys, access cards and parking controls will incur an additional fee of € 50 per lost item or as set forth in the Company's currently posted schedule of additional fees, as that schedule may be updated from time to time in the Company's sole discretion.

12. Lockout Policy

In the event that the Guest becomes locked out of the Property or the Building, the Company or the Building may charge an additional fee for lockout services in the amount of € 80 per lockout or as set forth in the Company's currently posted schedule of additional fees, as that schedule may be updated from time to time in the Company's sole discretion.

13. No Criminal Activity

13.1 The Property may only be used as a residential dwelling.
13.2 No use of the Property or the Building by the Guest or Guest's visitors for activities of an illegal nature will be tolerated, whatsoever.
13.3 Violation of this policy constitutes a material breach of this Booking, and the Company reserves the right to immediately terminate this Booking in connection with any violation of this policy.

14. Subordination

14.1 The Guest accepts that the Booking shall be subject to and subordinate to the terms of the master lease between the Company and the Landowner (the "Lease").
14.2 Upon the termination of the Lease for any reason, this Booking shall subject to and shall be honored by the terms specified in Section 10 "Relocation".

15. Termination

15.1 The Booking is for a fixed term as per the provisions of the Confirmation Email.
15.2 Except where limited by law, we may, upon written notice, terminate the Booking immediately and withhold the Deposit upon the occurrence of (i) damage to the Property by the Guest, (ii) the Guest's violation of any Building rules and regulations, (iii) criminal activity by the Guest, (iv) Habitual Late Payment, (v) the Guest's material breach of this Booking, or (vi) such other event as otherwise specifically set forth in this Booking.
15.3 This Agreement serves as at least thirty (30) day written notice from Blue Sky Houses to Guest that Blue Sky Houses wishes to terminate the booking on the End Date. This Agreement also serves as at least thirty (30) day written notice from Guest to Blue Sky Houses that Guest wishes to terminate the reservation on the End Date. If the Guest wishes to terminate this Agreement prior to the End Date of the Agreement, the Tenant will need to provide Blue Sky Houses with a written notice thirty (30) days prior to their check out via email to be entitled to their paid deposit. In case Blue Sky Houses doesn't receive a written notice regarding an early termination of their booking, Blue Sky Houses reserves the right to withhold the full amount of the deposit.

16. Vacation of Property

16.1 The Guest must vacate the Property on or before the End Date.
16.2 Upon termination of the Booking, whether occurring on the End Date or by early termination, the Guest shall completely vacate the Property and any parking or storage areas; and deliver all keys, furnishings, if any, and the Property to the Company in the same condition as received excepting normal wear and tear.
16.3 Delivery of possession shall be deemed to occur when the Guest delivers the keys of the Property to the Company or the Company's agent during normal business hours as stated in this Booking.
16.4 If the Guest falls to vacate the Property by the specified End Date or earlier termination date of the Booking, the Company reserves the right to enter the Property and remove all remaining personal belongings, subject to any legal restrictions.
16.5 If the Guest fails to vacate the Property by the specified End Date or earlier termination date of the Booking, the Company may recover from the Guest, in addition to possession, (i) two times the Accommodation Fees during Guest's holdover, plus (ii) damages sustained by the Company, plus (iii) the Company's costs of recovering said amounts and possession, including reasonable attorney's fees.

17. Applicable Law

The Booking shall be governed by and construed in accordance with the laws of the Republic of Cyprus and the Guest hereby irrevocably agrees that the Courts of the Republic of Cyprus have sole jurisdiction to settle any disputes which arise out of or in connection with the Booking and the provision of services and advice by the Firm.

18. Disclaimer

The Company will not be held responsible for any claims which result from any of the following: (i) the fault of the person(s) affected or any member(s) of their party, or (ii) the fault of a third party not connected with provision of accommodation by the Company which could not have been predicted or avoided, or (iii) an event or circumstance which could not have been predicted or avoided even after taking reasonable care.

19.  Use of Facilities at Own Risk

19.1 Operating instructions for various appliances available within the Property may be provided upon the Guest's request.
19.2 The Guest is responsible for following all safety instructions when using the appliances.
19.3 For further assistance, the Guest should seek immediate assistance from the Company. In cases where facilities or amenities such as swimming pools, fitness equipment, garden equipment, boats etc. are available, their use is strictly at the Guest's own risk and discretion, and the usage must be in accordance with the building’s rules and regulations.

20. Force Majeure

20.1 The Company does not accept liability nor pay any compensation for any unforeseen events that may take place in the Property or the Building outside of the Company's control. Any such vents will be considered events of "Force Majeure" and NOT as negligence. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, swimming pool closure, power outages, air-conditioning failure, elevator shut downs, TV telephone or internet service interruptions, water shortages, construction noise, evacuation by authorities, and all similar events.
20.2 Any delays in the performance of any obligation of the Company under the Booking shall be excused to the extent that such delays are caused by events of Force Majeure, and any time periods for performance will be extended accordingly.

21. Indemnification and Hold Harmless

21.1 The Guest shall be liable for, and shall, to the fullest extent permitted by law, indemnify and hold harmless       the Company and the Landowner from any and all damages to any property or physical injury to any person arising as a result of any act or omission by the Guest, the Guest's visitors, or any person occupying the Property or visiting the Guest on the Property.
21.2 Any damage or loss caused by the Guest or any of the Guest's visitors throughout the duration of the Period   of Stay must be reimbursed by the Guest at the time of any incident and prior to the end of the Term.

22. Confidentiality

The Guest shall keep the terms of the Booking confidential and will not disclose the same to any person or entity, except as may be required by the order of a court of competent jurisdiction or as otherwise allowed by law.

23. Complaints

The Company takes every care to ensure an enjoyable stay. However, in the event of a Complaint, the Guest should communicate this to the Guest Relations Officer via email or through WhatsApp at the earliest opportunity. Complaints are more easily resolved while the Guest is still in the Property.